Return and Refund


The products purchased on MVSHOPEE can be returned or exchanged for 1 time per order within 2 days of delivery. Post this, return or exchange is not allowed. Also, for the return or exchange to be valid, products must be returned in their original packaging, including hangers, polybags,barcode, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged. This may be checked by our executive who picks up the product as well as in our warehouse.

We make sure that your orders are verified & perfectly packed when they are dispatched from our order-processing unit. However, it goes through multiple touch points at our logistics partner before reaching you. We urge you to not accept any tampered / unsealed packages. Also, we humbly request you to share a parcel opening video footage without pause & cut along with the claim for any missing product/damaged product.

There are two ways to return or exchange the product :

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

Self-Ship: In some locations, our logistics partners may not offer a pickup. In such cases, we request you to self-ship through India speed post or a reliable courier service and you have shared scan copy of the courier receipt with us on ( giving your order id to help us track your order

kindly pack the items securely to prevent any loss or damage during transit.

For exchange, a single product cannot be exchanged for multiple products. Exchange can be initiated for 1 time per order.



In case of any queries regarding this, please reach us at ( or call us on XXXXXXXXXX, Monday to Saturday between 12PM to 7PM


You can place a 'Return Request' under the 'My Orders' section of main menu

Choose the product you want to return

Click on 'Return/Exchange' option

Click on the 'Return' button Select the reason for return. Please note that selecting the right reason for return will help us serve you better Click on 'Submit' and you are done


All orders are eligible for cancellation when they are in packed/shipped status or as long as the cancellation option is available.


1. If you have placed a prepaid order, your refund will be credited to the original payment source. Once the return reaches our warehouse and passes the QC test Refunds are processed from our end within 24 hours. You will Receive Refund into your source account within 5-7 working days once we have processed the refund.

2. If you have placed a Cash On Delivery order,

a) You can choose to avail refund via MVSHOPEE wallet points (1-year validity). These MVSHOPEE wallet points can be used on your next purchase on MVSHOPEE credit can’t be withdrawn in the form of cash or transferred back to any Bank account. MVSHOPEE credits can be used on purchases at only.


b) You have a choice to get the refund credited to your Bank account in that case, we would request the bank account details

Please Note:

  • 1. The account name should be the same as the order name
  • 2. The refund will be processed only once the return reaches our warehouse and passes the QC test
  • 3. The refund will Only include the value of the ordered items.
  • 4. Shipping charges and COD charges paid will not be refunded.
  • 5. Coupon benefit not valid if Bill Value reduces due to returns & coupon amount would be deducted from the refund value
  • 6. In case the product fails Quality Control Test and if in any way, customer breaches or misuses MVSHOPEE policy, then we at our sole discretion may take following steps;

    a. Reserve the right to block the customer account. No evidence of such case will be provided.

    b. No amount will be refunded to the customer in such case.

    c. Only communication available with the customer will be through email.

    d. We do not store QC failed products; it will be either donated or recycled depending upon company’s internal policies.

    e. In case customer registers himself with different account and such account gets detected operating from same IP address, we may block the accounts from ordering further.